Pineapple Support Welcomes Five New Board Members

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Pineapple Support, the industry’s leading mental health non-profit, is welcoming five new members to its board. This expansion highlights the significant growth the organisation has undergone in the past year. Pineapple Support is a registered 501(c)3 nonprofit in the United States and a registered charity in the U.K.

The new board members are Legal Affairs Chair Corey Silverstein, Fundraising Chair Emma Rainville, Marketing and Website Chair Brad Mitchell, Social Justice Community Chair Tim Valenti and Treasurer Alison Boden. They join President Leya Tanit and existing members Lane Farin (Vice President and Secretary) Dr. Jena Field (Client Support Chair) on the board.

“Our little seedling is turning into a tree,” says Tanit. “In the past four months, the amount we are investing into therapy has grown by nearly 600%. As we’re growing at such a rate, it’s important to have a strong team, our new board members are all exceptional members of our community, who can bring their knowledge and experience to the table. I am grateful and honored to be working alongside them.”

Boden, CEO of BDSM powerhouse Kink.com says she’s honored to join the team.

“Pineapple Support Society is playing a critical role in supporting performers, who truly are the lifeblood of our industry,” “I look forward to working with the organization’s incredible team and my fellow directors.”

Brad Mitchell, Marketing and Website Chair, says the work is personal.

“Having experienced depression myself and lost many friends to suicide, mental health issues are near and dear to my heart. Pineapple Support’s mission is important and I am thrilled to lend my support in every way possible.”

NakedSword founder Tim Valenti is eager to join as Social Justice Community Chair.

“The progress that Pineapple has made in a relatively short amount of time to address mental health issues in the adult industry is both impressive and inspiring. I am thrilled and honored to join Leya and her team to provide expansion and outreach to include LGBTQ models, sex workers, and adult professionals — some of the most marginalized and at-risk members of our industry.”

Activist and Fundraising Chair Emma Rainville agrees.

“Whenever I’m voting on a matter that will affect the people our organization has set out to help, I think of two things. First, what points have been brought to the table by the people who are here? And second, what hasn’t been brought to the table by the people we have set out to serve, but are not present? The voices that are not represented when we are making decisions, those should be the loudest in our ears as we vote.”

Corey Silverstein, Legal Affairs Community Chair is eager to lend his expertise to the cause.

“It’s an honor to get to participate with this organization. Leya and her team have already done so much to help the industry as a whole and I can’t wait to see how far this organization can go.”

Pineapple Support was founded by Leya Tanit in 2018, after a string of losses in the adult industry from depression and other mental illnesses. The organisation has connected over four hundred adult performers to mental health services so far, including free and low-cost, therapy, counseling and emotional support.

Pineapple Support continues to receive support from sponsors and partners, allowing 62 therapists and 226 volunteers to have helped over 480 performers since it was founded. The organisation will host the adult industry’s first ever mental health summit, The 2019 Pineapple Summit, for October 30-31. Registrations are now open online for the first Pineapple Summit, which is entirely online and free for all adult performers. Register by visiting www.pineapplesummit.org.

Bea’s Story

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I’m known across the Internet as Bea Dux or HoneyBea depending on where you look. I’m originally from Lancashire but now live and mostly work in London. I began working in the sex industry as a retail worker for Ann Summers, then began modelling and have since done cam work, worked for websites such as MyFansPage and SuicideGirls and now also work a lot as a photographer/videographer for other sex workers.

I began to get involved in Sex Work activism after the FOSTA/SESTA bills went through in America. Seeing the ignorance (wilful or otherwise) surrounding the subject of sex workers and sw safety made me want to DO something. I uploaded few (admittedly shoddy) videos to youtube hoping to educate, I began openly and regularly using my social platforms (@itsBeaDux) to speak on the issues and decided to create some form of clothing that people could wear to show their support to sex work and the workers within the industry.

Originally TheSafewordProject was an idea I had a few years ago. It was going to be a website filled with information, recourses and contacts to help sex workers, I got a quote from a few web developers and started saving up. Not long afterwards, I found you guys! Pineapple Support was doing pretty much everything I wanted to do, from providing mental health support as well as tons of other recourses for workers. I figured, rather than having several separate sites, we stand a better chance of helping as many people as possible if we all work together. It made far much more sense to send you all the support I possibly could.

So, the store ’TheSafewordProject.com’ is currently owned and run by myself, and the packaging and posting is currently done by me and my lovely mum (I travel a lot with work and she offered to be a stable base for all of the stock. Bless her). ALL money made from the store is put right back into it, as well as having stickers printed (that you can usually spot around London/Birmingham/Manchester) and business cards with the message ‘Someone you know is a sex worker’ on them, left at a ton of small shops, bars and cafes etc. Together, me and my mum have managed to send out LOADS of orders and it’s been wonderful!

Recently, a protest organised by my dear friend Rebecca Crow happened outside instagram offices in London (which went brilliantly!) and it seemed wanted to wear their own Safeword merch! Because of that boost in sales, a lot of money has gone right back into making more clothing and stocking up on original designs; so if anyone fancies treating themselves, and supporting Pineapple Support in the process, get yourself something from the store!

The money Safeword has accumulated is slowly ticking over and I thought I’d send over a donation to Pineapple now as I couldn’t wait anymore! Hopefully there will be a lot more to come in the future.

Thank you for all the work you do. Proud to support.

Bea Dux
@itsBeaDux

Pineapple Support to Host Therapy Sessions at XBIZ Berlin

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Pineapple Support will offer walk-in and by-appointment therapy sessions throughout XBIZ Berlin 2019, besides hosting a roundtable workshop on Wednesday, September 11.

Pineapple Support therapist, Michele Karban, and other members of the Pineapple Support team will be on hand during the day to discuss tools and practices with which performers can protect themselves, and how to get free mental health support.

“I’m thrilled to be attending XBIZ Berlin as part of the Pineapple Support team,” shared Karban. “Having been involved with Pineapple Support from the very beginning, I’m now looking forward to offering a drop-in therapy space at [the conference]. My hope is any performer who is needing a confidential area to talk will access this space or see it as a first step for anyone who is considering therapy for the first time for themselves, and would like to find out more.”

The roundtable workshop, “Putting Performers First,” will be held at the Konferenz I space in the XBIZ Conference Center at 11 a.m. local time, and will address mental health stigma within the adult industry and how performers and producers alike can help combat it.

“The performer community has always faced societal pressures, but today’s performers are more vulnerable because of rampant cyberbullying,” said Pineapple Support founder Leya Tanit.  “As an industry, we need to understand the specific struggles that performers face both on and offline, and learn how to best support them.”

Since its launch in 2018, Pineapple Support has connected over three hundred adult performers to mental health services, including free and low-cost therapy, counseling and emotional support. The organization is a registered 501(c)3 non-profit in the United States and a registered charity in the U.K.

While walk-in appointments may be available, those who wish to book an appointment with therapist Michele Karban should do so by contacting Karban directly via WhatsApp at +44 7814 942528.

Free Emotion Regulation, DBT Course with Sophia Graham

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Who am I?

I’m a disabled, queer coach and therapist working primarily with marginalised individuals and groups. I’m especially excited about working with people interested in building psychological skills so they feel more able to manage the challenges in their lives in their own way. I believe that we are the experts in our own lives and that finding new tools and developing new skills helps us to create the lives we want to live.
Why work with performers?

Therapy professionals, in general, have not been great at working with people outside the mainstream. This means that performers can really struggle to access high-quality support. As someone that has had been really let down in the past by judgemental and unprofessional therapists, I know what that is like. I also know that it takes a huge toll on people’s wellbeing, and sometimes costs lives. I want that to change, and I’m doing my bit to try to make that change in the world.

What is Dialectical Behaviour Therapy (DBT)

Dialectic Behaviour Therapy (DBT) is a non-pathologising approach that teaches skills for creating a life worth living. It focuses on the areas of mindfulness, interpersonal effectiveness, distress tolerance and emotional regulation. The DBT approach is one of the most heavily researched and validated forms of psychotherapy. It was initially designed for clients with a borderline personality disorder diagnosis but has been found to be effective in relation to a broad range of diagnoses including depression and anxiety. This is a peer group where we work together to learn DBT skills and practice them in our lives between sessions. One of the most important parts of this approach is working with others to understand the skills we are learning. Homework is an essential component of DBT, and you will be given worksheets to complete each week between sessions. We go through these in detail each session, and that’s where a lot of the learning happens, as people are able to share their experiences, successes and challenges.

Why emotion regulation?

Out of control emotions can make it hard to maintain friendships, romantic relationships and can even jeopardise our careers. Many of us never learned the skills we need to cope with difficult emotions, and that makes it impossible to deal effectively with stressful or distressing situations that inevitably come up in our lives. This course teaches participants how to recognise, understand and regulate emotions so that they have more choices about how to manage day to day stressors and distressing events.

Why interpersonal effectiveness?

Our efforts to manage our own emotions are frequently challenged by our interactions with other people. Sometimes this leads us to behave in ways that we later regret. Other times we can fail to speak up assertively for what we need, which can lead to resentment or misunderstandings later. This course is about empowering us to handle interpersonal situations more effectively.

Why distress tolerance?

There are no lives without pain, and everyone has crises at times. These times of intense emotional dysregulation can lead to out of control behaviours that can damage our relationships, life and reputation. This course teaches techniques for reducing emotional activation and distress. It equips participants with skills to practice in their lives so they are able to deal with crises more effectively and cope better with intense distress.

Time commitment

You will attend a 2-hour session each week and complete homework between sessions which usually takes between 20 minutes and an hour.

What do you do in a group meeting?

We start with a mindfulness exercise, then in each session after the first, we go through the homework and discuss each of our experiences with it for the first hour. This hour helps us to consolidate our skills and troubleshoot any problems. Then we have a 5-10 minute break before learning a new skill.

To apply please please click on the link found at pineapplesupport.org/support-groups

Pineapple Support & WebCam Lab Offer Free Therapy to Colombian Models

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Pineapple Support has partnered with the Webcam Lab and Fundación Liam to bring free therapy to cam models and adult workers in Colombia.

The sessions are available now.

The Webcam Lab, a comprehensive service center for the Latin American cam industry and AJ Studios’ charitable arm Fundaciòn Liam will work with Pineapple Support to ensure a full-time therapist will be available to any model or performer in Colombia needing mental health services and therapy.

“Our company has always been characterized by the support and genuine interest in the progress of the more than 2,500 models that are an active part of the Webcam Lab family of affiliate studios,” said Webcam Lab Relationship Coordinator José Luis Araujo S. “It is valuable for us to integrate to this philosophy the support and the quality service that Pineapple Support represents.”

British performer Leya Tanit founded Pineapple Support in 2018 in response to a string of losses in the adult industry from depression and other mental illness. Since its launch, the organization has connected over 250 performers to mental health services including free and low-cost, therapy, counseling and emotional support.

“There are many adult models and performers in Colombia without access to stigma-free and specialized support,” Tanit said. “I’m incredibly thankful to The Webcam Lab and Foundación Liam, whose support will allow us to promote the mental health and well-being of performers in the Latin adult industry.”

“As a foundation, we have always tried to have the best tools to positively impact the lives of people with whom we have the pleasure of working,” said Foundación Liam Director Lisbeth L. Contecha. “Tools that we know are greatly enhanced by working with Pineapple Support.”

Performers who are interested in accessing therapy or studios that wish to secure free therapy for their performers can email psicologaclinicatwl@gmail.com.

Or visit PineappleSupport.org/Colombia

Pineapple Support, Blue Pearl Offer Free Adult Biz Counseling

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Pineapple Support has renewed its partnership with industry therapist Jasmine Johnson (MSW, MA, LCSW) of Blue Pearl Therapy to host two free five and four-week online support groups for adult industry performers — one for survivors of sexual trauma and one centered on grief and loss, beginning August 7th and 21st.

“We hope these sessions will help performers build strong bonds and develop an ongoing support network,” said Leya Tanit, founder and president of Pineapple Support. “Jasmine was one of the very first therapists to offer her services to Pineapple Support. She knows how important it is for performers who have experienced trauma and grief to talk with others with similar backgrounds.”

Blue Pearl Therapy is a sex-worker-aware, stigma-free therapeutic practice that provides both online and offline therapy and coaching. Johnson is a licensed clinical social worker and gerontologist providing therapeutic services related to PTSD, depression and anxiety for over 15 years.

Tanit launched Pineapple Support in response to a string of losses in the adult industry from depression and other mental illness. In its first year alone, Pineapple Support has connected over 250 adult performers to mental health services including free and low-cost, therapy, counseling and emotional support.

“As an active clinical therapist and adult entertainer myself, I know firsthand the challenges that can accompany accessing mental health support,” Johnson said. “I am elated to partner with Pineapple Support to help bridge the gap between mental health resources and sex workers.”

Johnson said performers can expect to meet online weekly with peers and a sex worker-friendly therapist to discuss the impact of grief and sexual trauma, including coping skills. Performers can expect a judgment-free safe space where the only thing anyone needs to have in common is being a member of the adult industry community.

“One of the hardest things that adult performers face is stigma from the therapeutic community,” Tanit explained. “We need to meet performers on their own terms, and in an environment that understands their needs.”

For more information, click here.

Five ways to work with a social comedown

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If you haven’t read the last post, you might want to start there, since it has a much longer definition of what a social comedown is. In brief, social comedowns consist of difficult thoughts, sensations, feelings and urges arising after socialising that often include ruminating over past distress and judging yourself for having a hard time. They can include deep-seated feelings of shame, inadequacy, sadness, guilt, dread and embarrassment.

There are a huge range of ways to work with social comedowns; if they are having a big impact on your life, I’d recommend talking to a coach or therapist about how to find the best way for you. People are really individual, and because we each have our own histories and preferences no single option is going to work for everyone. Nevertheless, here are 5 ways that you could try to see if they fit for you:

  1. Focus on the sensations

Many people experience emotions in their bodies. If you are a person that can feel emotions in this way it can be a wonderful way of just being with one aspect of your emotional experience. Rather than doing things to avoid the sensations in your body, approach them with a sense of curiosity. Find a comfortable position to sit or lie in for 5 minutes, and just scan your body for sensations. When you find a sensation in your body that is related to your emotions be curious about it. Notice whether it is hot or cold, its density, whether it is staying still or moving. Notice its size and shape, and whether there is a colour or texture to it. Is there any tension to it? Just allow it to be exactly what it is in your body without trying to change it or move it. Notice what it is like to accept that you are experiencing this sensation. When your thoughts drift as they inevitably will, just bring yourself back and allow yourself to notice whether anything is different about the sensation.

This practice can help you to be with emotional experiences without ruminating or avoiding – which both usually make emotional experiences more intense and difficult to manage. It can help you to accept your emotions and allow you to move on from them. This is an exercise that you can practice in advance so that it is easier to remember when you are experiencing distress – and don’t be afraid to use it when you’re having nice sensations in your body as well as more difficult ones.

2) Mindfulness of thoughts

Creating space between you and your thoughts can be a hugely helpful alternative to ruminating. My favourite way of doing this is to imagine tiny boats going down a river, and then as I notice thoughts come up, I put them onto one of the boats and letting them go as they float off. Sometimes I can’t help jumping on the boat with the thought, and I have to ‘unhook’ myself by jumping off the boat back to the shore. That’s OK too. People often get caught by a thought and feel really compelled to follow it to its conclusion. Noticing that happen is a really important part of this technique, because it allows you to find the moment to decide not to follow the thought further, ideally without having further judgemental thoughts about yourself! Different people have different preferred ways to visualise their thoughts. While I prefer boats, others like leaves on a stream; trains on a track or balloons floating their thoughts away. Whatever your preference, noticing the thought is happening, and letting it come and go through your mind is a hugely powerful way to remind yourself that no matter how much a thought feels like your whole world, you can let it go.

Some examples of audio files to help you with mindfulness of thoughts are here:

3) Urge surfing

We all have urges to do and not to do things all the time. The urge may be to hide in bed all day or to lash out at someone or get really drunk. Sometimes it is helpful to notice what we really want to do, and just sit with that desire. You may notice the desire is located in a part of your body – and this process may be very similar to the first suggestion of sensation watching. Alternatively, urges may be a really different kind of experience for you than other sensations. Here are a couple of audio files to use for sitting with your urges:

4) Do intense exercise

People that know me will know that intense exercises isn’t something I’m usually keen on. Nevertheless, increasing your heart rate and keeping it above 120 beats per minute for 10-15 minutes helps a lot of people to manage distress. Some people think that it is because you get to complete the stress response cycle by using up some of the energy boost that you get when you’re facing a stressful or distressing situation. Some think it is an intense form of distraction that is helpful because it allows you to shift your attention to something else happening in your body. I think it is a mix of these things, and that it works really well for some people. If you want to try it, jumping, skipping or running can be a good way of getting your heart rate into that zone and holding it there.

5) Do a paired muscle relaxation exercise

This exercise can help because you’re both distracting from the distressing thoughts, feelings, sensations and urges that you’re feeling, and you’re doing something to physiologically relax your body and give it the message that you’re safe.  We know that tensing and then relaxing muscles helps them to relax more fully than trying to relax them without tensing first. If you want to do this you can find exercises here:

If you’d like to do more work on how to cope with social come downs and other mental health challenges think about joining one of my DBT groups. We work on psychological skill building to help you to manage interpersonal relationships, distress and emotions. You can find more information here.

Social comedowns: the morning after the night before

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So you’ve heard of the social hangover, but what about the social comedown? A social hangover is the experience of feeling drained, exhausted and in need of recovery time after a social event. There has been a lot written about it probably because it is a pretty common experience, particularly amongst introverts. But what about its lesser known cousin, the social comedown? A comedown is when you experience a physical and/or emotional crash, usually after having an intense experience or taking psychoactive substances. Whilst some comedowns are fairly mild and can be similar to hangovers, others can be really intense and longer lasting.

What is a social comedown?

Social comedowns consist of  difficult thoughts, sensations, feelings and urges arising after socialising that often include ruminating over past distress and judging yourself for having a hard time. They are most common the morning after an intense social situation, usually a group hangout, but sometimes one to one situations can provoke them as well. More unusually, some people experience a social comedown towards the end of hangout time or immediately after leaving a social situation. The physical sensations can start off really similar to a social hangover, and can include feeling tired, drained, and listless. The emotional symptoms can be wide-ranging, from sadness, guilt, dread, emptiness, lonliness, embarrassment or shame through to panic about having said or done the wrong thing. These emotions can lead to someone taking a mental tour of the social time, analysing in detail every potentially awkward or embarrassing social interaction. Every time they did something that could be seen as weird, every misplaced smile or frown.

Even when someone knows logically that everything was fine, and that their friends wouldn’t judge them for their behaviour it can be nearly impossible to step away from critically over-analyzing every moment. Worse, the analysis of the social event can lead people to a lowlights reel of all their most humiliating social interactions and ruminating over all the ways they have been awkward in the past. Because this is a cycle, people usually feel better a couple of days later, but rather than being able to move on from these feelings, they can get stuck being judgemental towards themselves about having the feelings at all. That, in turn, attacks their self-esteem and self-worth. If this resonates with your experience, know this: you are far from alone.

What if we understood social comedowns as a normal part of life?

As part of the kink community, I have long understood that comedowns are a normal part of life, but that message seems not to have spread particularly widely. Indeed, I’m aware of some kinksters that feel it’s a point of pride that they *don’t* get comedowns and others that feel like the fact they do have them sometimes is a personal weakness. Nevertheless, it is widely accepted that comedowns are more or less inevitable if you play long enough and hard enough with someone, whether you’re a top or a bottom.  They can come in unexpected ways, at unexpected times and learning to cope with the emotional fallout is a skill that we have to learn. We work out how to engage with ‘comedown’ buddies if our tops/bottoms aren’t available for that emotional work. We have aftercare plans. We explore ways to treat ourselves and each other with compassion, kindness and gentleness in the days and weeks after we play together. I wonder what would happen if we extended this thinking to the social comedown. Would it make the emotions more manageable if they were normalised? Would we be able to engage with our own distress with less judgement about who we are? I think perhaps we would.

When I work with clients on this topic, many of them feel entirely alone. They have no idea that there are lots of people, particularly neuroatypical people, who experience intense comedowns after socialising. Just the fact that others have this experience is incredibly affirming and helps people to shift the self-judgement. The next post by Sophia is on a few ways to work with the strong feelings that arise with a social comedown, but in the meantime, I think it is important to have some conversations to normalise this idea. Here are some suggestions:

1) I’d invite you to open conversations with people about the concept of the social comedown, maybe even share this blog post.

2) Share your experience. What does it feel like to you? What helps you? What support could other people offer you?

3) At large gatherings like sexuality and kink conferences, make active plans with others about comedown support. Make it a community issue where we share emotional and practical resources.

Pineapple Support, Silverstein Legal Team Up for TES Show

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Pineapple Support has announced a partnership with legal advocate Silverstein Legal for the upcoming 2019 European Summit (TES) in Prague from September 13-16.

Pineapple Support founder Leya Tanit and adult industry attorney Corey D. Silverstein of Silverstein Legal will be on hand during the trade show offering free consultations from their private suite on issues related to performer mental health and well-being.

“We wanted to help people prioritize the issues that affect their businesses and their workers,” said Tanit. “By creating a space away from the crowds, and offering free, confidential consultations, we can provide a bit of refuge for businesses to address issues critical to their growth and success.”

Pineapple Support is additionally welcoming any potential sponsors to visit the suite to learn how they can help support the mental health of workers in the adult industry and will hold a “Building Stronger Companies Through Mental Health” seminar at TES on September 14.

Silverstein will also present several educational seminars throughout the conference, including “Legal for Newbies: Back to Basics” on September 14 at 11 a.m.(GMT+2), “FOSTA/SESTA Update” later in the day at 2 p.m. and “Legal: Where are We Now and Where are We Going” on the 15th at 2 p.m.

“Silverstein Legal is proud to be returning as a sponsor to TES in Prague,” commented Silverstein. “After last year’s remarkable event, and substantial interest from TES attendees for scheduled and impromptu legal meetings, we wanted to provide attendees with a quiet and private place to meet. Teaming up with Pineapple Support for this special place was the perfect fit given the anonymity and privacy that our respective clients desire.”

Pineapple Support is a registered 501(c)3 nonprofit in the United States and a registered charity in the U.K. Since its founding in 2018, it has connected over two-hundred-and-fifty adult performers to mental health services; including free and low-cost therapy, counseling and emotional support.

Silverstein Legal is a boutique law firm focused on areas of the law that impact the adult entertainment industry. His clientele includes hosting companies, affiliate programs, content producers, payment processors, website operators, dating websites, webcam sites, traffic brokers, affiliates, advertising networks and social media websites and performers.

Those interested in consulting with Tanit or Silverstein should contact them directly to schedule the meeting. The suite will be open for walk-in appointments during the show, as available.

Pineapple Support Highlights Danger of Sex Work Stigma in Brutally Honest Video Campaign

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Pineapple Support, the industry’s leading mental health resource, has launched a brutally honest video campaign to help raise awareness of the mental health challenges faced by adult performers. The video sheds light on the toll that discrimination, stigma, stress, consent violation and emotional abuse can inflict on performers.

“We wanted to be uncompromisingly honest about the effect stigma has on adult performers,” says Leya Tanit, Founder and President of Pineapple Support. “The video may be difficult to watch, but so is the reality faced by performers. As our industry knows all too well, sex worker stigma can be life-threatening. Most importantly, we wanted those struggling to know that they are not alone — and that there is help.”

Founded in 2018 by Tanit, Pineapple Support provides adult performers with 24/7 access to emotional support and other mental health resources. In just over eighteen months, the organisation has connected over two hundred and fifty adult performers with free and low-cost therapy, counseling, group sessions, and other resources.

The one-and-a-half-minute video, featuring actress Lyra Law, was produced in collaboration with CC Productions and Clips4Sale.

“We’re proud to have partnered with Pineapple Support on this project,” says Neil Orkin, CEO of Clips4Sale. “We hope the message in this video helps people to better understand the impact of stigma and mental health issues on adult performers. The outstanding work that Pineapple Support is doing is paramount to the future of the adult industry.

Christina Carter who directed the video for Pineapple Support says that it was crucial that the video tackle the issues with realism. Carter says even Lyra Law’s tears were real. 

“We could have shot something bubbly and beautiful,” says Carter. “But we are not here to sugarcoat the issues. We are here to truly help our fellow talent and industry. I hope we’ve got your attention.” 

Pineapple Support is encouraging performers and allies to share the video via YouTube, Twitter and Facebook.

 

WARNING – Please be aware that the video itself is disturbing, and involves representation of issues like addiction, assault, homophobia, whorephobia and self-harm, to name a few. If these or related issues are triggers, you may want to avoid it.

 

Pineapple Support, which is a registered 501(c)3 non-profit in the United State and a registered charity in the UK, offers stigma-free therapy and counselling. The Pineapple Support listener service is completely free, anonymous and available 24/7. Simply visit the website pineapplesupport.com and click “Get Support”.