What is the payment process when working with Pineapple Support?
Pineapple Support facilitates a co-pay system. Previous to each session, the client will pay the therapist a previously agreed amount. This amount will be stated in your original communication from Pineapple Support regarding the client. At the end of each month, we ask that you invoice Pineapple Support for the remaining balance.
How will a client be referred?
Clients and therapists are matched depending on location and areas of concern. We will email you with the clients details and you reach out from there.
Clients must be referred to as their allocated code at all times (including invoicing). We are very strict on client privacy and security.
What is the maximum amount of sessions granted per client?
Generally we suggest providing the client with around 12 sessions and offering a reassessment after this time. The maximum amount of sessions we are able to provide funding for is 16*.
What information do I need to release to Pineapple Support?
Pineapple Support does not ask for or require any patient records. When you are connected with a client, we will provide you with a dropbox folder containing a spreadsheet on which to keep a record of the dates and sessions the client has attended or failed to be present for. This is all the information we require regarding the client’s treatment.
If a client has been uncontactable for more than 30 days or you are concerned about your client’s well-being, please contact Pineapple Support and we will conduct a wellness check (this excludes crisis situations, where by law you are required to contact emergency services).