Pineapple Support Society
Do not use this Website or any Pineapple Support services for emergency or crisis situations.
If you are in immediate danger, thinking about suicide, or considering actions that may cause harm to you or to others, you must contact emergency services right away.
If you are experiencing a medical or mental health emergency:
Call your local emergency number immediately (for example, 911 in the United States or 112 in parts of Europe), or
Go to the nearest emergency room or urgent care centre, or contact a local crisis or suicide hotline.
Pineapple Support maintains a crisis support directory with international helplines and resources for mental health emergencies. These resources are provided for your convenience, but they do not replace emergency services. We strongly encourage you to use them alongside, not instead of, contacting emergency services when you are in immediate danger.
Acceptance of the Agreement
This terms-of-use agreement is entered into between you and Pineapple Support Society, a 501(c)(3) nonprofit organization (“Company,” “we,” or “us”). The following terms, together with any documents they expressly incorporate by reference (collectively, this “agreement”), govern your access to and use of www.pineapplesupport.org, including any content, functionality, and services offered on or through www.pineapplesupport.org (the “Website”), whether as a guest or a registered user.
Please read this agreement carefully before you start to use the Website. By using the Website or by clicking to accept or agree to this agreement when this option is made available to you, you agree to be bound and abide by this agreement and our Privacy Policy, found at https://pineapplesupport.org/privacy-policy/, which is incorporated by reference. If you do not want to agree to this agreement or the Privacy Policy, you must not access or use the Website.
This Website is offered and available to users who are 18 years old or older. By using this Website, you state that you are of legal age to form a binding contract with the Company and meet all the foregoing eligibility requirements. If you do not meet these requirements, you must not access or use the Website.
Changes to the Agreement
We may revise and update this agreement from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Website afterwards. But any changes to the dispute resolution provisions stated in Governing Law and Jurisdiction will not apply to any disputes for which the parties have actual notice on or before the date the change is posted on the Website.
Your continued use of the Website after the posting of the revised agreement means that you agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.
Accessing the Website and Account Security
We may withdraw or change the Website, or any service or material on it, at our sole discretion and without notice. We will not be liable if any part of the Website is unavailable at any time. We may also restrict access to parts of the Website, or the entire Website, for any users, including registered users.
You are responsible for:
– Making all arrangements necessary for you to access the Website.
– Ensuring that anyone who accesses the Website through your internet connection is aware of this agreement and complies with it.
– To access certain parts of the Website, you may be asked to provide registration details or other information. You agree that all information you provide will be accurate, current, and complete.
All information you submit is governed by our Privacy Policy, and you consent to any actions we take with your information in line with that policy.
If you choose, or are provided with, a username, password, or any other security information as part of our procedures, you must treat that information as confidential and not disclose it to any other person. Your account is personal to you, and you agree not to provide any other person with access to the Website using your account details.
You agree to notify us immediately of any unauthorised use of your username or password, or any other breach of security. When using a public or shared computer, you should take care to ensure others cannot view or record your login details.
We may disable any username, password, or other identifier, whether chosen by you or provided by us, at any time and at our sole discretion, including if we believe you have violated any part of this agreement.
Intellectual Property Rights
The Website and all of its contents, features, and functionality – including text, graphics, images, videos, audio, designs, logos, software, and the arrangement of these materials – are owned by Pineapple Support Society, its licensors, or other content providers. They are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.
You may use the Website and its content for your own personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit any material from the Website, except for the following limited purposes:
– Temporary copies stored in your device’s memory as part of normal browsing.
– Files automatically cached by your browser to improve display performance.
– Printing or downloading a reasonable number of pages for your personal, non-commercial use.
– Downloading any applications we make available, for your personal use, in accordance with their end-user licence agreement.
– Using social media sharing features we provide, but only as those features are intended to function.
You must not:
– Modify copies of any materials from the Website.
– Use illustrations, photographs, videos, audio, or graphics separately from the accompanying text.
– Remove, alter, or obscure any copyright, trademark, or other proprietary notices.
– Use any part of the Website or its materials for commercial purposes, unless we have given you prior written permission.
If you print, copy, download, or otherwise use any material from the Website in violation of this agreement, your right to use the Website will stop immediately. At our request, you must return or destroy any copies you have made.
No rights or interests in the Website or its content are transferred to you, and all rights not expressly granted in this agreement are reserved by Pineapple Support Society. Any use of the Website or its materials not expressly permitted in this agreement may violate intellectual property laws.
Trademarks
The name Pineapple Support, the Pineapple Support logo, and all related names, logos, product and service names, designs, and slogans are trademarks or service marks of Pineapple Support Society or its affiliates.
You may not use any Pineapple Support trademarks without our prior written permission. This includes using our marks:
– In any way that suggests endorsement, partnership, or association
– As part of your own trademarks, logos, or branding
– In domain names, usernames, handles, or advertising
– In any manner likely to cause confusion about the origin of goods or services
All other names, logos, product and service names, designs, and slogans appearing on the Website are the trademarks of their respective owners. Their inclusion does not imply endorsement by Pineapple Support.
Prohibited Uses
You may use the Website only for lawful purposes and in accordance with this agreement. You agree not to use the Website in any way that violates any applicable local, national, or international law or regulation.
You must not use the Website:
– To engage in any unlawful, harmful, or fraudulent activity.
– To exploit, harm, or attempt to harm minors in any way, including by exposing them to inappropriate content or requesting personal information.
– To submit, upload, or transmit any material that does not comply with the Content Standards in this agreement.
– To transmit, or procure the sending of, any advertising or promotional material without our written consent, including “junk mail,” “spam,” “chain letters,” or similar solicitations.
– To impersonate Pineapple Support, any employee, another user, or any other person or entity.
– To misrepresent your identity or affiliation with any person or organisation.
– To engage in conduct that restricts or inhibits anyone else’s use or enjoyment of the Website, or which we determine may harm Pineapple Support, the Website, or other users.
You must not:
– Use the Website in any way that could disable, overburden, damage, or impair the Website or interfere with another user’s experience.
– Use any robot, spider, scraper, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying material.
– Use any manual process to copy or monitor materials on the Website without our written permission.
– Introduce viruses, worms, Trojan horses, logic bombs, or any other malicious or harmful technology.
– Attempt to gain unauthorised access to, interfere with, damage, or disrupt any part of the Website, the server on which it is stored, or any server, computer, or database connected to the Website.
– Attack the Website via a denial-of-service attack
– Otherwise try to interfere with the proper working of the Website.
You must not use the Website for any purpose that we determine may harm Pineapple Support, our users, or the security and functioning of the Website. Any attempt to interfere with the Website, its systems, or its users may result in termination of your access and may constitute a criminal offence.
User Contributions
The Website may offer areas where users can post, submit, publish, display, or transmit content to other users or to Pineapple Support (“User Contributions”). These may include personal profiles, forms, comments, messages, or other interactive features (“Interactive Services”).
All User Contributions must comply with the Content Standards in this agreement. Any User Contribution you post on the Website will be considered non-confidential and non-proprietary, unless our Privacy Policy states otherwise.
By posting User Contributions on the Website, you grant Pineapple Support, our affiliates, and service providers a worldwide, non-exclusive, royalty-free licence to use, reproduce, modify, display, distribute, and otherwise disclose your content for any lawful purpose, unless our Privacy Policy provides different protections.
You confirm that:
– You own or control all rights in your User Contributions.
– You have the right to grant the licence above.
– Your User Contributions comply with this agreement and the Content Standards.
– You are solely responsible for your User Contributions, including their legality, accuracy, and appropriateness. Pineapple Support is not responsible for User – Contributions made by you or any other user.
We may, at our sole discretion:
– Remove or refuse to post any User Contribution for any reason.
– Take action if we believe a User Contribution violates this agreement, infringes any rights, threatens safety, or could create liability for Pineapple Support.
– Disclose your identity to third parties who claim that your User Contributions violate their rights (including intellectual property, privacy, or safety).
– Refer matters to law enforcement if your conduct appears unlawful.
– Suspend or terminate your access to all or part of the Website for any violation of this agreement.
We do not review all material posted to the Website and cannot guarantee prompt removal of objectionable content. We assume no liability for any action or inaction regarding User Contributions or for content provided by any user or third party.
You understand that User Contributions may be visible to other users depending on the features offered. You should not post any personal or sensitive information that you do not want to be publicly shared.
You also must not post personal or identifying information about any third party without their explicit consent. This includes names, addresses, legal identities, or any details that could expose another person’s privacy or safety.
Pineapple Support is not responsible for how other users may use or interpret the content you share.
Content Standards
These Content Standards apply to all User Contributions and use of Interactive Services. User Contributions must comply with all applicable local, national, and international laws and regulations.
User Contributions must not:
– Contain defamatory, obscene, indecent, abusive, harassing, hateful, violent, inflammatory, or otherwise objectionable material.
– Include threats, bullying, coercion, or any content that could reasonably cause emotional or physical harm.
– Promote violence, self-harm, or discrimination based on race, sex, gender, religion, nationality, disability, sexual orientation, age, or any protected characteristic.
– Infringe any copyright, trademark, patent, trade secret, or other intellectual property rights.
– Violate the legal rights, privacy rights, or publicity rights of others.
– Contain any material that could expose Pineapple Support or another user to civil or criminal liability.
– Be false, misleading, or likely to deceive any person.
– Promote or encourage any illegal activity or advocate unlawful acts.
– Impersonate any person, or misrepresent your identity or affiliation with any person or organisation.
– Cause unnecessary distress, fear, embarrassment, or anxiety to another person.
– Include personal data about another individual without their explicit consent.
– Contain commercial advertising, promotions, contests, or solicitations unless expressly permitted by Pineapple Support.
– Give the false impression that the content is endorsed by Pineapple Support or represents our views.
– Include malware, harmful scripts, or any content intended to disrupt, damage, or compromise the Website or another user’s device.
All User Contributions must support a safe, respectful environment for Pineapple Support users and the broader community.
Providers
Pineapple Support does not directly employ the mental health professionals (“Providers”) who offer services through our network. All Providers are independent, licensed, insured professionals who contract separately with Pineapple Support.
Your therapeutic relationship is exclusively between you and the Provider. Pineapple Support does not supervise, control, direct, or guarantee any Provider’s professional judgment, clinical decisions, or therapeutic methods. We may advocate on your behalf if you raise a complaint, but we do not manage or regulate the Provider–client relationship.
Pineapple Support makes no representation or warranty about:
– A Provider’s willingness or ability to offer services.
– Whether the services you receive will be relevant, suitable, accurate, or meet your personal needs.
– The clinical quality, expertise, or qualifications of any Provider beyond confirming required licensing and insurance.
– Whether a Provider is the right match for you or is categorised appropriately.
You should never delay, avoid, or stop seeking medical advice from your primary doctor or another qualified healthcare professional because of information received through Pineapple Support or through a Provider in our network. Online therapy may complement, but does not replace, traditional in-person care.
Pineapple Support supports a holistic approach to mental health and encourages you to make decisions that are best for your individual wellbeing.
Providers may decline, suspend, or terminate services at their sole discretion. Reasons may include, but are not limited to:
– Harassing, abusive, or inappropriate behaviour
– Threatening or violent conduct
– Failure to maintain professional boundaries
– Misuse of the platform
– Non-compliance with therapeutic recommendations or policies
– Any situation in which the Provider determines that they cannot safely or effectively continue treatment
Neither Pineapple Support nor the Provider will be liable for any loss, claim, or damages arising from a Provider’s decision to decline or discontinue services.
Reliance on Information Posted
The information presented on or through the Website is provided for general informational purposes only. Pineapple Support does not warrant the accuracy, completeness, or usefulness of this information.
Any reliance you place on such information is strictly at your own risk.
Pineapple Support disclaims all liability and responsibility arising from any reliance placed on Website content by you, any other visitor, or anyone informed of its contents.
The Website may include content provided by third parties, including materials from other users, bloggers, mental health professionals, independent contributors, or external licensors.
All statements, opinions, or information expressed in such materials are solely the responsibility of the individual or entity providing them. These materials:
– Do not necessarily reflect the views of Pineapple Support
– Are not reviewed or endorsed by Pineapple Support
– May not be accurate, complete, or current
Pineapple Support is not responsible or liable for the content or accuracy of any third-party materials.
Changes to the Website
We may update, modify, or revise the content on this Website from time to time. Although we aim to provide accurate and current information, the content on the Website may not always be complete, up-to-date, or reflective of the latest developments in our services.
Any material on the Website may be out of date at any given time, and we are under no obligation to update, revise, or maintain such material unless required by law.
Information About You and Your Visits to the Website
All information that we collect through the Website is handled in accordance with our Privacy Policy, which explains what data we collect, how we use it, and the rights you have regarding your personal information.
By using the Website, you agree to the collection, use, processing, and disclosure of your information as described in the Privacy Policy. You also consent to all actions we take with respect to your information that comply with the Privacy Policy and applicable data-protection laws.
Linking to the Website and Social Media Features
You may link to our homepage provided that you do so in a fair, legal way that does not damage our reputation or suggest any form of association, endorsement, or approval by Pineapple Support without our express written consent.
This Website may include social media features that allow you to:
– Link to specific content on the Website
– Send content or links by email or through social networks
– Display limited portions of Website content on third-party sites
You may use these features only as they are intended and only in accordance with any additional terms we provide.
You must not:
– Establish a link from any website that you do not own
– Frame or embed the Website or any portion of it
– Link to any page other than the homepage
– Use the Website’s content in any way inconsistent with this agreement
We reserve the right to withdraw linking permission or disable social media features at any time without notice.
Links from the Website
This Website may contain links to third-party websites or resources. These links are provided for your convenience only.
Pineapple Support:
– Has no control over the content, policies, or practices of third-party sites
– Does not endorse or guarantee the accuracy, safety, or reliability of any third-party content
– Is not responsible for any loss or damage that may arise from your use of third-party websites
If you choose to access any website linked from our Website, you do so entirely at your own risk and are subject to the terms and conditions of that site.
Geographic Restrictions
The Website is operated by Pineapple Support Society from within the United States. We make no representation that the Website or any of its content is accessible, appropriate, or lawful for use outside the United States.
Access to the Website may be restricted or prohibited in certain countries or jurisdictions. If you access the Website from outside the United States, you do so on your own initiative and are solely responsible for:
– Compliance with all local laws and regulations
– Ensuring that accessing or using the Website is lawful in your location
– Any consequences that arise from accessing the Website from a restricted region
Pineapple Support assumes no responsibility for your use of the Website outside jurisdictions where our services are legally permitted.
Donation Refund Policy
Pineapple Support Society is a registered 501(c)(3) nonprofit organization. Donations directly support our mission to provide free and stigma-free mental health services to individuals working in the adult industry.
Donations are generally non-refundable. However, if you believe you made an error when submitting your donation, or you wish to request a refund, please contact us as soon as possible at contact@pineapplesupport.org.
Refunds, when approved, will be issued using the original method of payment. For credit or debit card donations, the refund will be credited back to the same card used for the original transaction.
Please note that Pineapple Support cannot refund donations made more than six months prior to the request.
Automated Recurring Donation Cancellation
Ongoing monthly support is vital to sustaining our services, and we are deeply grateful to donors who choose to give regularly.
If you wish to cancel your recurring donation, you may do so at any time by contacting us at contact@pineapplesupport.org.
Cancellations will take effect for future charges; previously processed donations cannot be reversed.
Warranty Disclaimers
You understand that Pineapple Support Society cannot and does not guarantee that the Website, its content, or any files available for download will be free of viruses, malware, or other harmful components. You are responsible for implementing your own data security measures, including anti-virus protection and procedures for data backup and recovery.
Your use of the Website, its content, and any services or items obtained through the Website is at your own risk. The Website, all Website content, and all services or features offered through the Website are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied.
Pineapple Support Society, its officers, directors, employees, volunteers, agents, licensors, and service providers make no representation or warranty regarding:
– The completeness, security, reliability, quality, accuracy, or availability of the Website
– Whether the Website or its content will be error-free or uninterrupted
– Whether defects will be corrected
– Whether the Website, its servers, or any content are free of viruses or other harmful components
– Whether the Website or any services or items obtained through the Website will meet your expectations or requirements
To the fullest extent permitted by law, Pineapple Support Society disclaims all warranties, whether express or implied, statutory or otherwise, including warranties of merchantability, non-infringement, and fitness for a particular purpose.
Some jurisdictions do not allow certain limitations on implied warranties. In such cases, these limitations apply only to the extent allowed by law.
Limitation on Liability
To the fullest extent permitted by law, Pineapple Support Society, its affiliates, officers, directors, employees, volunteers, agents, licensors, and service providers will not be liable for any damages of any kind arising out of or in connection with your use—or inability to use—the Website, any websites linked to it, any content on the Website or on other linked websites, or any services or items obtained through the Website.
This includes, without limitation, any:
– Direct, indirect, special, incidental, consequential, or punitive damages
– Personal injury or emotional distress
– Loss of revenue, profits, income, or expected savings
– Loss of business or goodwill
– Loss of data
– Service interruption
– Computer damage, malware infection, or system failure
Whether based on tort (including negligence), breach of contract, or any other legal theory, and even if such damages were foreseeable, Pineapple Support will not be liable.
These limitations do not apply to any liability that cannot legally be excluded or limited under applicable law.
Release
By using the Website, you agree to release and hold harmless Pineapple Support Society, its affiliates, officers, directors, employees, volunteers, agents, licensors, and service providers from any and all claims, demands, causes of action, liabilities, losses, or damages arising out of or related to:
– The conduct, actions, or omissions of any independent Provider
– Any advice, support, information, or services offered by a Provider
– Your interactions, communications, or relationship with any Provider
– Your use of the Website or participation in any services accessed through the Website
This release applies to all mental health professionals, wellness providers, and any other individuals offering services through the Pineapple Support network who are required to maintain their own professional licences, insurance, and compliance obligations.
Pineapple Support does not supervise or direct Providers and is not responsible for their professional judgment, clinical decisions, or therapeutic methods. All Provider services are independent of Pineapple Support.
This release does not apply to the extent prohibited by applicable law.
Indemnification
You agree to defend, indemnify, and hold harmless Pineapple Support Society, its affiliates, officers, directors, employees, volunteers, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to:
– Your violation of this agreement
– Your use of the Website or any services obtained through it
– Your User Contributions, including any content you submit, upload, or make available
– Your interactions or relationship with any independent Provider
– Any use of Website content, services, or materials other than as expressly permitted
– Your violation of any rights of a third party, including intellectual property, privacy, or confidentiality rights
You agree to cooperate fully with Pineapple Support in the defence of any claim subject to this indemnification clause. Pineapple Support reserves the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you must still indemnify and reimburse Pineapple Support for all related costs and expenses.
This indemnification obligation survives the termination of your use of the Website and any end of this
Governing Law and Jurisdiction
This agreement, the Website, and any services provided through the Website are governed by and interpreted in accordance with the laws of the State of Delaware, without giving effect to any choice or conflict of law provision or rule.
Any legal suit, action, or proceeding arising out of or related to this agreement, the Website, or the services that is not subject to arbitration must be brought exclusively in:
– The state or federal courts located in Delaware, or
– Another jurisdiction agreed upon in writing by both parties.
However, Pineapple Support may bring a suit, action, or proceeding against you in your country or state of residence, or in any jurisdiction where a violation of this agreement occurs.
You waive any objection to the exercise of jurisdiction over you by these courts and to venue in these courts.
Arbitration
At Pineapple Support Society’s sole discretion, we may require you to submit any dispute arising out of or relating to this agreement, the Website, or the services to final and binding arbitration. Arbitration will be conducted under the Rules of Arbitration of the American Arbitration Association (AAA), applying Delaware law.
A single arbitrator will preside over the arbitration. The arbitrator — not any court or agency — will have exclusive authority to resolve all disputes relating to:
– The interpretation or enforceability of this agreement
– The validity or scope of the arbitration requirement
– Any claim that all or part of this agreement is void or voidable
Unless otherwise agreed in writing, arbitration will take place in Delaware, USA.
Each party is responsible for its own arbitration-related costs, including filing, administrative, and arbitrator fees, unless the arbitrator rules otherwise. The arbitrator may grant any relief that would be available in court, except that punitive or exemplary damages may not be awarded, and any damages otherwise limited by this agreement remain limited.
The arbitrator’s decision will be final and binding. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
Class Action Waiver
All claims and disputes arising out of or relating to this agreement, the Website, or the services must be brought individually and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action.
Unless Pineapple Support expressly agrees otherwise in writing, the arbitrator or court may not:
– Consolidate the claims of more than one individual
– Preside over any form of class, collective, consolidated, or representative proceeding
– Combine your claim with the claims of any other person
By using the Website, you waive any right to participate in a class action, class arbitration, private attorney general action, or any other proceeding in which someone acts in a representative capacity.
Limitation on Time to File Claims
Any claim or cause of action arising out of or relating to this agreement, the Website, or the services must be filed within six (6) months after the claim accrues. After this period, the claim or cause of action is permanently barred.
This limitation applies to all legal actions, including arbitration, unless a longer period is required by applicable law.
Waiver and Severability
No waiver by Pineapple Support Society of any term or condition in this agreement shall be considered a further or continuing waiver of that term or condition or a waiver of any other term. Any failure by Pineapple Support to assert a right or enforce a provision under this agreement does not constitute a waiver of that right or provision.
If any provision of this agreement is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, that provision will be limited or removed to the minimum extent necessary so that the remaining provisions of the agreement continue in full force and effect.
Entire Agreement
This agreement, together with our Privacy Policy and any additional terms or policies expressly incorporated by reference, constitutes the entire agreement between you and Pineapple Support Society regarding your use of the Website and the services accessed through it.
This agreement supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, relating to the Website or the services.
Additional terms may apply to specific features, services, or areas of the Website. When provided, those terms are incorporated into this agreement and form part of your overall contract with Pineapple Support.
Feedback, Comments, and Concerns
This Website is operated by Pineapple Support Society, a registered 501(c)(3) nonprofit organization.
We welcome your feedback about the Website and our services. However, any suggestions, ideas, proposals, or other feedback you submit will not be treated as confidential. By providing feedback, you grant Pineapple Support the right to use, disclose, reproduce, or otherwise act on such feedback without restriction or obligation to you.
For questions, comments, requests for technical support, or any other communications related to the Website, please contact us at: contact@pineapplesupport.org
We will make every reasonable effort to respond in a timely manner.
Section Two
Therapists and Therapy Services
The Website enables you to connect with independent mental health professionals, including therapists, counsellors, practitioners, consultants, coaches, or other qualified providers (“Therapists”), for the purpose of accessing mental health support, therapy, wellness services, or related guidance (“Therapy Services”).
Pineapple Support Society does not employ Therapists. All Therapists within the Pineapple Support network are independent professionals who maintain their own professional licences, insurance, and regulatory obligations. Your therapeutic relationship is exclusively between you and the Therapist.
Pineapple Support does not direct, supervise, control, or guarantee the professional judgment, methods, clinical decisions, or quality of the services provided by any Therapist. We may follow up on complaints or concerns raised by users, but we do not oversee or manage clinical care.
We do not make any representation or warranty about:
– A Therapist’s willingness or ability to provide services
– Whether you will find Therapy Services suitable, effective, or appropriate for your needs
– Whether a Therapist is the right fit for you
– The accuracy, quality, or relevance of any information provided during therapy
– We do not control the quality of the Therapists Services and we do not determine whether any Therapist is qualified to provide any specific service as well as whether a Therapist is categorized correctly or matched correctly to you.
– Your relationship relating to the Therapy is strictly with the Therapist. We are not involved in any way with the actual substance of that relationship or any part of the Therapy (whether provided through the Platform or not), and we do not validate or involve in any of the Therapy Services.
Therapy Services provided through Pineapple Support are intended to complement, not replace, in-person mental health care. You should never disregard or delay seeking medical or mental health advice from a qualified clinician because of information obtained through the Website or a Therapist.
Pineapple Support offers a limited number of subsidised therapy sessions per individual. Once your allocated subsidised sessions have been used, you may continue therapy privately with your Therapist if you and the Therapist mutually agree.
Therapists may suspend, decline, or terminate services at their sole professional discretion. Reasons may include, but are not limited to:
– Harassing, abusive, or inappropriate behaviour
– Threatening or violent conduct
– Failure to maintain appropriate boundaries
– Misuse of the platform
– Non-compliance with therapeutic recommendations or policies
– Any circumstance in which the Therapist determines they cannot safely or ethically continue
Neither Pineapple Support nor the Therapist is liable for any claim, damages, or losses resulting from a Therapist’s decision to decline, terminate, or modify services.
Section Three
Use of the Platform
You acknowledge and agree that while Pineapple Support connects you with independent Therapists, we cannot determine whether Therapy Services or use of the Platform is appropriate for your individual needs. The Platform is a tool for accessing mental health support, not a substitute for professional medical or emergency care.
The Platform is not intended for diagnosis, including determining what medications, treatments, or interventions may be appropriate for you. Any information of that nature should be disregarded if provided through the Platform.
Emergency Use Prohibited
The Platform must not be used in situations involving:
Thoughts of suicide or self-harm
Intent to harm yourself or others
Any medical or mental health crisis
Any situation requiring immediate assistance
If you are in crisis or believe you or someone else may be in danger, you must immediately contact your local emergency services or use the crisis resources listed on our Website.
Third-Party Content
The Platform may contain links to or content from third parties, including external websites, resources, or advertisements (“Third-Party Content”). Pineapple Support does not control, endorse, or assume responsibility for any Third-Party Content. You access Third-Party Content at your own risk.
Pineapple Support will not be liable for any loss, damage, or issues arising from your use of Third-Party Content, including any services, products, or information provided by a third party.
Section Four
Further Disclaimer of Warranty
You acknowledge and agree that Pineapple Support Society does not review, endorse, evaluate, or guarantee:
– Any Therapist
– Any qualifications, background, experience, or professional claims made by a Therapist
– Any advice, information, guidance, or support provided through Therapy Services
– The accuracy, completeness, legality, or applicability of any content provided through the Platform
– Any other information or material posted on or transmitted through the Platform
All Therapists are independent professionals responsible for their own clinical decisions, methods, and compliance with licensing and ethical standards.
You understand and agree that:
– Pineapple Support is not responsible for any act, omission, opinion, response, advice, suggestion, service, or information provided by a Therapist or any other Provider.
– Therapy Services provided through the Platform cannot and do not replace in-person medical or mental health care.
– You are encouraged to verify any information provided through Therapy Services and make decisions based on your own judgment and professional medical advice.
– Any reliance on Therapy Services or Platform content is at your sole risk.
The Platform and all Therapy Services are provided “as is”, without any warranties of any kind, whether express or implied, including (but not limited to):
– Merchantability
– Fitness for a particular purpose
– Non-infringement
– Security
– Accuracy or completeness
– Availability or reliability
– Pineapple Support does not assume liability for:
– Any harm, damages, or losses arising from or relating to the Platform
– Any Therapist or Provider
– Any Therapy Services
– Any interruptions, delays, or errors in the Platform
– Any content or actions by users or third parties
To the fullest extent permitted by law, Pineapple Support disclaims all warranties, express or implied.
Section Five
Limitation of Liability
To the fullest extent permitted by law, Pineapple Support Society, its affiliates, officers, directors, employees, volunteers, agents, licensors, and service providers shall not be liable to you or any third party for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or related to:
– Your use of the Platform
– Your inability to access or use the Platform
– Any communications, interactions, or relationship between you and any Therapist or Provider
– Any advice, information, or services provided by a Therapist
– Any actions or omissions of any Therapist or Provider
– Any use of third-party content, websites, or services
– Any errors, interruptions, delays, or operational issues with the Platform
– Any data loss, security issue, or malware infection
– Any unauthorised access to or use of your account
– This includes, but is not limited to, damages for:
– Loss of income, revenue, or profits
– Loss of goodwill or business opportunities
– Personal injury or emotional distress
– Service interruption
– Data loss or corruption
You agree that Pineapple Support’s aggregate liability for any claim relating to this agreement or your use of the Platform shall not exceed the total amount of money you paid through the Platform in the three (3) months prior to the claim arising.
If you paid nothing, the maximum liability is $0.
You also agree that Pineapple Support is not liable for any claim, action, or dispute brought by a Therapist or Provider relating to your payments, conduct, or interactions with them.
If applicable law does not allow certain limitations, those limitations apply only to the extent legally permitted.
This Limitation of Liability section survives the termination or expiration of this agreement.
Section Six
Your Account, Representations, Conduct, and Commitments
By using the Platform, you represent and warrant that:
– You are at least 18 years old.
– You are legally able to enter into a binding agreement.
– All information you provide through the Platform is accurate, current, and complete, and you will keep it updated as needed.
– You are responsible for maintaining the confidentiality of your login details, including your password and any other information associated with your account (“Account Access”). You agree to:
– Keep your password secure and confidential
– Avoid sharing your account with anyone else
– Notify us immediately at contact@pineapplesupport.org if you suspect any unauthorised use or breach of security
– Accept full responsibility for all activity that occurs under your account
Pineapple Support is not liable for any loss or damage resulting from another person’s use of your account, whether or not authorised by you.
You agree not to use the Platform:
– To impersonate another person, or use another person’s account
– For any commercial purpose or on behalf of any organisation without our written permission
– To send unsolicited messages, advertising, or spam
– To post, upload, or transmit harmful, harassing, abusive, threatening, vulgar, obscene, hateful, or otherwise inappropriate content
– To infringe the intellectual property, privacy, or other rights of any third party
– To upload or distribute viruses, malicious software, or harmful code
– To engage in any activity that could harm, disable, disrupt, or interfere with the Platform or its infrastructure
– To violate any applicable local, national, or international law
– If you receive any file, link, or attachment from a Therapist or through the Platform, you agree to check it for viruses or malware before opening it.
Indemnification
You agree to indemnify and hold harmless Pineapple Support Society from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:
– Your use of the Platform
– Any actions taken using your Account Access
– Your violation of this agreement
– Your non-payment for any services (including Therapy Services) accessed through the Platform
– Your violation of any third-party rights
This clause survives termination of your account and remains in effect indefinitely.
Section Seven
Fees and Payment
If you apply for subsidised therapy through Pineapple Support, you may be asked to contribute a small fee toward the cost of your sessions. Any fees will be clearly communicated to you before your therapy begins. You will only be charged fees that you have agreed to in advance.
You agree that:
– Any payment information you provide is accurate, current, and complete.
– You are authorised to use the payment method you provide.
– You will update your payment information as needed to keep it accurate and valid.
– Payments, when applicable, are processed through third-party payment processors. Pineapple Support does not store full credit card details and is not – responsible for any errors, delays, or issues caused by third-party processors.
You are responsible for:
– Paying any agreed-upon fees for therapy or related services
– Ensuring your payment method remains valid
– Any bank charges, exchange fees, or processing costs associated with your payment
If you fail to provide payment for any service requiring a fee, Pineapple Support reserves the right to suspend or discontinue your access to subsidised therapy or other paid services until payment is resolved.
Pineapple Support is a registered 501(c)(3) nonprofit organization. Some payments may be tax-deductible donations depending on the nature of the transaction and your local tax laws. You are responsible for confirming the tax treatment of any payment you make.
Section Eight
Modifications, Termination, Interruption, and Disruptions to the Platform
Pineapple Support Society may modify, suspend, or discontinue the Platform, or any part of it, at any time and without prior notice. This may include changes to features, content, services, resources, or access permissions.
You acknowledge and agree that:
– Pineapple Support is not liable for any modification, suspension, or discontinuation of the Platform or any services.
– Access to the Platform may be interrupted or temporarily unavailable due to maintenance, technical issues, outages, or factors outside our control.
– We cannot guarantee that the Platform will always be secure, uninterrupted, timely, or error-free.
Pineapple Support may, at our discretion, restrict, suspend, or terminate:
– Your access to the Platform
– Your eligibility for subsidised therapy
– Any services provided through the Website
This may occur for reasons including, but not limited to:
– Violation of this agreement
– Misuse of the Platform
– Harmful, abusive, or inappropriate conduct
– Failure to pay any required fees
– Safety concerns raised by a Therapist
– Unethical or unlawful conduct
Pineapple Support is not responsible for any loss or damages resulting from any interruption, termination, or limitation of your access to the Platform or its services.
The Platform relies on internet connectivity, hosting providers, and third-party services. Pineapple Support cannot guarantee compatibility with every device, browser, or system.
Section Nine
Notices
We may provide notices, updates, or other communications related to this agreement or the Platform by:
– Email sent to the email address associated with your account
– Posting the notice on the Website
– Any other method permitted by law
You agree that any such notice will be considered delivered on the date it is sent or posted.
If you need to send notices or communications to Pineapple Support relating to this agreement or the Platform, you must contact us at: contact@pineapplesupport.org
This is the official contact point for all legal notices, questions, and communications regarding your use of the Platform.
Section Ten
Important Notes About Our Agreement
This agreement and your relationship with Pineapple Support Society are governed solely by the laws of the State of Delaware, without regard to conflict-of-law principles.
This agreement represents the entire agreement between you and Pineapple Support regarding the Platform and supersedes all prior agreements, understandings, or representations, whether written or oral. You acknowledge that you have not relied on any promises, statements, or warranties other than those expressly stated in this agreement.
Pineapple Support may update or modify this agreement by posting changes on the Website. Unless otherwise stated, changes take effect immediately upon posting. Your continued use of the Platform after changes become effective constitutes your acceptance of the updated terms. If you do not agree to the updated terms, you must stop using the Platform.
Pineapple Support may freely assign or transfer this agreement and its rights and obligations under it. You may not transfer any rights or obligations without our prior written consent.
Section headings are provided for convenience only and do not affect the interpretation of the agreement.
If any provision of this agreement is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
All clauses relating to limitations of liability, indemnification, arbitration, and dispute resolution survive termination of this agreement.
